Are you an individual who expects too much?  Do you think that if you pay for a service, you anticipate you might receive some type of actual proposed service to your satisfaction?  What happens when you question the "satisfaction guaranteed" claim process? 

The approach for dissatisfaction with products can be somewhat different.  You may actually have proof in the pudding that your product is malfunctioning or not living up to advertising statements.  But, do you have the original box and packing?  Is your attic a firebox because it has so many original boxes because you fear for your life that something is going to break?

Are you a complacent person, non-confrontational?  If something breaks, or if you don't get the service you expect, do you just let it be?  In the zen of things, do you dismiss any wrongdoing because you weren't supposed to have that service, that product, that "thing" that was to originally assist you in life's journey anyway?

I have been cautioned that my expectations may be set high.  When someone indicates that they will do something, I figure that their word is their bond and that they will honor their word.  As my father always told us, "Your word is all that you have."

Who stands behind their word?

Is it the clerk at the cash register, who would never guarantee the product she is ringing you up for?  Is it the carpet cleaner who stains your floor?  Is it the professional who you pay who does not return your phone calls?

How about the firm that has "expert" in their tag line?  They are an expert in some particular field.  Have you ever experienced during your course of service,  that they are in fact, far from it?

Or the people who choose one name for their product or service and then, none of their offerings relate anything close to what their name states.  Like the "Crab House" which doesn't have crabs today; but they'd gladly serve you shrimp or prime rib. How confusing is that?

I guess what I'm looking for, is some pulse on expectations.  Should we expect people to honor their word?  Should we expect people to spell "word?" Should we expect to expect the bare minimum and be satisfied with whatever we get?  Is this what we can expect to compete in a global economy?

Let's talk about global for a minute.  How many Americans know the capitols of their states?  Can name the states at all?  Could name the 7 continents?

Should we expect Americans to become engaged in geography lessons, the way Franklin Delano Roosevelt taught geography during WW II?  During his fireside chats, he encouraged listeners to take out their maps so they could see where action was taking place. 

What a concept?  George W. Bush could have people following him around the world; into the Middle East; into Africa; how about into some of the heartland that has just been hit by the most recent series of tornadoes?

Would that improve service?  Would my expectations remain as high, if I knew people could read a map?  Maybe.  But I might be just a little bit less frustrated.

What do you think?  Where are your expectations in today's modern world? Post your comments.

If you like what you read, and are interested in exploring more questions about your expectations go to my website and view the Test Kitchen of Life page. http://www.bestprincipledsolutions.com

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