How many times have you enjoyed this scenario:
You are calling about a product or a service that you recently purchased and it is not living up to your expectations.

You push the 10 correct buttons for identifying yourself, and your product or service in question.

You are placed on hold, listening to music or a loop of the same company advertisements for what seems to be eternity.

When you finally receive a live person, they proceed to respond with a series of answers that are far from what your original question is and you are plunged into the abyss of inappropriate responses and more frustration. You are grateful that the service representative is reading their script. Yeah, they can read.

You are grateful that you finally got a live person to assist you.

But you are now engaged with what I refer to as the Complicated One-Armed Bandit Routine.

Here's how it goes.
You have presented your problem in what you perceive as clear, precise terms.

The service representative pulls down the one-armed bandit and up pops two oranges and a cherry. They regurgitate the response for two oranges and a cherry.

"That's not what I asked about," you indicate. You repeat the same information, and perhaps, you speak a little louder, in case they didn't hear you.

The service representative pulls down the one-armed bandit and this time, up pops two cherries and an orange. They now regurgitate the response scripted for two cherries and an orange.

You try again, maybe a little bit louder and a little bit faster or slower until you are either so frustrated that you give up and abort the mission, or finally, after a series of tries, the service representative hits upon the desired scripted response.

What happened to good old fashioned listening skills? Where did that very bais training go? Just like a chas register taking the place of anyone being able to calculate, have we now replaced the ability to think with scripted responses? With time being so very precious, you have now wasted more time with the service representative, that you spent on the product or service when purchased.

Has this ever happened to you?

Let's try another scenario.

You call into a service, receive immediate attention after pushing the 10 proper buttons of identification. Your question is answered on the first try AND BONUS, the customer service representative says to you at the conclusion of the call as you are heaping accolades for this atypical response, "It's MY pleasure."

Can you imagine? "It's my pleasure."

The FTC Top Consumer Fraud Complaints in 2007 reports that the top spots belong to identity theft, internet services, foreign lotteries, shop at home catalogs and a host of others which can be found at http://www.ftc.gov/opa/2008/02/fraud.shtm.

Rounding out the top 20 are charitable solicitations. That's right, charitable solicitations is number 20.

What are you doing to assure, that any organization you are affiliated with is not prompting a fraud complaint? Are you guilty of customer unfriendly practices? Are your finances transparent? Do you have sound financial policies? Are there other steps you could be integrating into your daily routine that would leave your donors with the feeling of satisfaction. Do your staff and volunteers portray the "It's my pleasure to serve you" stance or the
"Pleasedon'tbothermerightnow, I'malreadyoverworkedandIcan'ttalktoyouletalonebreathe."

It is MY PLEASURE to serve you. You didn't interrupt me. I've been listening. I've created some additional complimentary teleseminars to support your efforts to do the best with what you have and enter the world of being rather than just doing.

When you are ready, take a look at my webpage and find out more about how to bring being back into your world. Doing is part of it. But I'm into abandoning the hamster wheel of doing, and doing, and doing and getting not much further than the endless loop of advertisements, that I'm forced to listen to when placed on hold.

How can I make/find/create

more

life/time/space/fun/money?

Go to www.bestprincipledsolutions.com and find out more about my services for individuals or organizations.  Schedule a customer service audit by contacting me at kayte@bestprincipledsolutions.com .